Frequently Asked Questions

Everything you need to know about shopping with Empress Clothing.

What is your standard shipping policy?

We offer worldwide shipping with delivery times typically ranging from 3 to 7 business days. Free standard shipping is available on all orders over $150.

How can I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags still attached to be eligible for a full refund.

How do I determine the right size for me?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our high-fashion cuts may vary slightly between collections.

What payment methods do you accept?

Empress Clothing accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your garments ethically produced?

Yes, we are committed to sustainable fashion. We partner with certified manufacturers who ensure fair wages, safe working conditions, and use eco-friendly materials whenever possible.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.